wc99 Privacy Policy

This Privacy Policy ("Policy") is issued by wc99 ("wc99", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at wc99.cam. This Policy describes how wc99 collects, uses, stores, shares and protects personal data relating to registered players and visitors to the Platform ("you", "your", "Data Subject").

This Policy applies to all personal data processed in connection with your use of the wc99 platform, including account registration, deposits, withdrawals, gameplay, customer support interactions and any marketing communications where consent has been provided.

By registering an account on wc99 or otherwise using the Platform, you acknowledge that you have read, understood and accepted the data processing practices described in this Policy. This Policy is incorporated into and must be read alongside the wc99 Terms & Conditions.

For the purposes of this Policy, the following terms carry the meanings set out below:

wc99 collects the following categories of personal data, limited to what is necessary for the stated purposes:

3.1 Identity & Registration Data

• Full legal name, date of birth and gender.
• Username and account password (stored in hashed, non-reversible form).
• Government-issued identification document details (for KYC verification purposes).
• Nationality and country of residence.

3.2 Contact Data

• Email address — used for account communications and, where consented, marketing.
• Mobile phone number — used for security verification and optional account alerts.
• Residential address — collected as part of KYC compliance requirements.

3.3 Financial & Payment Data

• Transaction history — deposits, withdrawals, bonuses and wagering records.
• Payment method identifiers (e.g., partial account numbers, wallet IDs) for verification of ownership — full payment credentials are not stored by wc99.
• Source of funds information where required for AML compliance.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session activity — pages visited, games played, bets placed, time spent on Platform.
• Login timestamps and access logs.

3.5 Communication Data

• Records of live chat sessions and email correspondence with wc99 support.
• Records of any complaints, disputes or responsible-gambling requests submitted.

wc99 collects personal data through the following channels:

• Directly from you — during account registration, KYC document submission, deposit/withdrawal requests, support interactions and any surveys or feedback forms you complete.
• Automatically — via cookies, server logs and analytics tools when you access and interact with the Platform.
• From third parties — including identity verification service providers engaged for KYC purposes, fraud prevention services and payment processing partners, to the extent necessary to operate the Platform securely.

wc99 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

wc99 uses personal data for the following purposes:

• To create, manage and authenticate your player account.
• To process deposit and withdrawal transactions securely.
• To conduct identity verification and comply with KYC and AML obligations.
• To verify age eligibility — wc99 is strictly an adults-only (18+) platform.
• To detect, investigate and prevent fraud, money laundering and other prohibited conduct.
• To provide customer support, including live chat assistance and email responses.
• To administer bonuses, promotions and the VIP loyalty programme.
• To send transactional communications — account confirmations, security alerts, payment notifications.
• To send marketing communications where you have given explicit consent, and to allow withdrawal of that consent at any time.
• To operate responsible-gambling features including deposit limits, self-exclusion and session controls.
• To improve the Platform, analyse usage patterns and optimise user experience using aggregated or anonymised data.
• To comply with legal obligations and respond to lawful requests from regulatory or law enforcement authorities.

wc99 does not sell personal data. We share personal data only in the circumstances described below:

7.1 Service Providers (Data Processors)

wc99 engages third-party service providers to assist in operating the Platform, including identity verification providers, payment gateways, fraud prevention services, cloud hosting providers and customer support platforms. All such providers are engaged under contractual data-processing agreements that prohibit them from using personal data for their own purposes beyond the contracted service.

7.2 Legal and Regulatory Disclosure

wc99 may disclose personal data where required to do so by applicable law, court order, regulatory directive or lawful request from a competent authority. We will take reasonable steps to notify you of such disclosure unless prohibited by law from doing so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving wc99, personal data held by wc99 may be transferred to the successor entity. Players will be notified of any such transfer and the applicable privacy terms of the successor entity in advance where practicable.

wc99 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and analyse how players interact with our services. The categories of cookies used are as follows:

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform. Further cookie management options may be available through the Platform's settings menu where technically implemented.

wc99 implements a layered security architecture to protect personal data against unauthorised access, loss, destruction or alteration. The measures in place include, but are not limited to:

• TLS/SSL encryption on all data transmitted between your device and wc99's servers.
• Hashed storage of account passwords using industry-standard one-way hashing algorithms.
• Two-factor authentication (2FA) available to all registered players.
• Access controls restricting internal access to personal data to authorised personnel only.
• Regular security assessments and vulnerability monitoring of platform infrastructure.
• AML transaction monitoring to detect and prevent financial crime.

In the event of a data security incident that poses a significant risk to Data Subjects, wc99 will notify affected players and relevant regulatory authorities in accordance with applicable legal obligations and within the timeframes required.

Whilst wc99 employs robust security measures, no internet transmission or digital storage system is entirely immune to risk. Players are advised to maintain strong, unique passwords, enable 2FA, and contact support immediately at [email protected] if they suspect unauthorised access to their account.

wc99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by wc99:

To exercise any of the above rights, please contact wc99's support team via live chat or at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within 30 days. We may require identity verification before processing a data rights request to protect against unauthorised access to your data.

wc99 operates as an international platform and may transfer personal data to service providers and infrastructure located outside the country in which you reside. Where such transfers occur, wc99 ensures that appropriate safeguards are in place to protect your data, which may include contractual data-protection clauses with the recipient entity or reliance on recognised adequacy frameworks.

If you have questions about the specific safeguards applied to any international transfer of your personal data, please contact our support team.

wc99 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 18, or the higher minimum age required by applicable laws in any jurisdiction. Age verification is a mandatory step in the KYC process for all registered accounts.

If wc99 becomes aware that personal data has been collected from a minor, that data will be immediately deleted, the associated account suspended and, where legally required, the matter reported to the appropriate authorities. If you believe a minor has registered on wc99, please contact support immediately at [email protected].

wc99 reserves the right to update, amend or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform operations. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

Where changes are significant, wc99 will endeavour to notify registered players via the Platform or by email to the registered account address. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy. You are encouraged to review this page periodically.

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data wc99 holds about you, please contact our team through one of the following channels:

• Live Chat: Available 24/7 from within your account dashboard. Target response time: under 2 minutes.
• Email: [email protected] — for formal data rights requests or privacy enquiries.
• Support Languages: English and Urdu.

For responsible-gambling related requests — including self-exclusion, deposit limit changes or loss limit activation — please refer to the Responsible Gambling section of your account or contact support directly.